Service Policy

At Sopodiva Training Centre Ltd, we are committed to providing high-quality, customer-centered services in language education, interpretation, translation, professional conference organization (PCO), and educational tourism. This Service Policy outlines our commitment to excellence, transparency, and client satisfaction.

1. Scope of Services

Sopodiva provides the following services:

• Language training (online and in-person)
  
  
• Interpretation (simultaneous, consecutive, whispering)
  
  
• Translation (general, technical, certified)
  
  
• Professional Conference Organizing (PCO)
  
  
• Educational tourism & hospitality services
  
  
• Youth and adult immersion programs
  
  

2. Service Delivery Standards

We commit to:

• Delivering training and services as described on our website or agreed upon in client contracts
  
  
• Assigning qualified, experienced professionals for all services
  
  
• Using up-to-date teaching and interpretation tools
  
  
• Maintaining a safe, inclusive, and culturally respectful environment for all clients
  
  

3. Customization & Flexibility

Our programs and services are customizable to meet the specific needs of individuals, institutions, or corporate clients. Timetables, content, and formats may be adapted based on agreed objectives.

4. Communication & Support

We provide clear communication before, during, and after the service through phone, email, or in-person consultations. Clients are encouraged to reach out with questions, feedback, or requests for adjustments.

5. Booking & Confirmation

All services must be booked in advance through our website or office. Confirmation is only complete once payment terms and service details have been agreed upon.

6. Quality Assurance

We routinely monitor service quality through feedback forms, follow-ups, and internal evaluations. Client satisfaction is key to our continuous improvement.

7. Client Responsibility

Clients are expected to:

• Provide accurate information when registering or making requests
  
  
• Respect schedules, training environments, and community guidelines
  
  
• Communicate openly about challenges or special needs to ensure tailored support
  
  

8. Cancellations & Rescheduling

Cancellations and rescheduling must follow the terms in our Refund & Cancellation Policy. Late cancellations may incur a fee or partial refund depending on the service type.

9. Dispute Resolution

Any concerns about service delivery should be addressed promptly to our admin team. We are committed to resolving all issues respectfully and fairly.